Shipping Policy

At AYS Essentials, we aim to ensure your order is processed and delivered as smoothly as possible. All products are made to order, allowing us to create your phone case specifically for you.

Order Processing

Orders are generally processed within 2–5 business days after your order is placed.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping within Australia

We primarily serve customers across Australia.

Estimated delivery times within Australia are approximately 5–10 business days after your order has been processed.

Please note that delivery times are estimates and may vary depending on your location, shipping provider and other circumstances. Regional and remote areas may require additional delivery time.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the available shipping options for your order.

Any available shipping options and applicable costs will be displayed before you complete your purchase.

Tracking

Where tracking is available, tracking details will be provided by email once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Delivery Delays

While we do our best to ensure your order arrives within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including:

• Shipping carrier delays
• Public holidays
• Severe weather
• Customs processing
• Incorrect or incomplete delivery information
• High-volume periods

AYS Essentials is not responsible for delays caused by shipping carriers, customs or circumstances outside our reasonable control.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are correct when placing your order.

If an order is returned or requires redelivery due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

Lost or Damaged Orders

If your order is lost or arrives damaged, please contact us as soon as possible at info@aysessentials.com with your order number and details of the issue.

We will investigate the matter and work with our shipping partners to determine the appropriate resolution.

Contact Us

If you have any questions about shipping or your order, please contact us at:

info@aysessentials.com

We’re happy to help.